At s.Oliver Butik, we want you to be completely satisfied with your purchase of our elegant lingerie, nightwear, and bodywear. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange. Please note:

  • Items must be in original condition with all tags attached
  • We cannot accept returns on G-strings and bodysuits for hygiene reasons
  • Special sale items may be final sale (will be marked as such)

Important Note About Hygiene

Due to the intimate nature of our products, we cannot accept returns on certain items for hygiene reasons. This includes all G-strings and body suits/blonde body suits. Please choose these items carefully.

How to Return an Item

Follow these simple steps to return your item:

  1. Contact us within 15 days of receiving your order at [email protected] with your return request
  2. Complete the return form (see template below) and include it with your return
  3. Package your return securely in the original packaging if possible
  4. Ship your return to:
    s.Oliver Butik Returns
    Juelgade 1, 4.
    Roslev, DK 3279
    Denmark

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Exchange Process

To exchange an item:

  1. Follow the same process as returns
  2. Clearly indicate on your return form the item you’d like to exchange for (including size/color)
  3. We’ll process your exchange once we receive the original item
  4. If the exchange item is more expensive, you’ll need to pay the difference

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Note: It may take additional time for the refund to appear on your credit card statement, depending on your bank’s processing time.

Return Form Template

Please include this completed form with your return package:

Name: __________________________________________________ Order Number: __________________________________________ Return Reason (please check one): ☐ Wrong size ☐ Wrong item received ☐ Changed mind ☐ Item defective/damaged ☐ Other (please specify): _____________________________ Requested Action: ☐ Refund ☐ Exchange for: _____________________ (please specify item number/size/color) Customer Signature: _______________________ Date: ________

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping at s.Oliver Butik – where feminine elegance meets comfort!